1) How long will it take to receive my order?
Orders are processed on bussiness days (from Monday to Friday, Eastern Standard-Times). Please note that we exclude these holidays: New Year’s Day, Memorial Day, Independence Day, Labor Day, Thanksgiving, and Christmas, Presidents’ Day
2. What shipping options can I choose?
You can choose USPS (for US ), Yun Express (for AU, EU, UK, Canada, and other countries).
3) How can I track my order?
After shipping your order, we will send a tracking code to your email so you can stay up-to-date with your order status. To track your order, please log into your account on the website and enter your Order ID & email address. If there are any problems arise, please contact us at AmazingTrungx@gmail.com
4) Can I receive my package on Saturday?
We do not ship items on Saturday but if we ship via USPS, you can receive it on that day.
5. What should I do if my order didn’t arrive on time?
Your Orders can be delayed due to external factors like negative weather conditions, holidays. Please don’t hesitate to contact me via email AmazingTrungX@gmail.com if your order did not arrive on time.
6. What is your Returns & exchanges policy?
I do not accept returns or exchanges unless the order caused by the manufacturing process
For additional information , please email us at info@hirosarts.com.
Please review REFUND AND RETURN POLICY for more information.
7. Do I need to pay customs or import duties?
Yes. It depends on your local customs policy. You are responsible for paying customs or taxes, duties and tariffs (if any) that your country may assign to you.
Note: If the parcel is returned because of the unpaid import duties, I won’t take responsibility for the parcel and may not give the refund also.
8. What payments do you accept?
I accept these payment methods:
Paypal
Visa
Credit/Debit Card
9. What are your working hours
We’re open 24/7.
10. What is your company address?
Our company is located at 31, Alley B46, Geleximco, Le Trong Tan street, Ha Dong District, Hanoi, Vietnam 10000.
11. What is your of becoming a TrungX member?
(1) As a member of TrungX, you will receive newest updated about our discount, events, news… via email.
(2) TrungX also has a tradition to present birthday gifts for family members.
Click here to sign up today to become our member.
Please feel free to contact me via my social media fanpages or my email: AmazingTrungx@gmail.com if you have any further questions.